Privacy Policy

We collect information you provide directly to us when placing an order, requesting a certificate of analysis, subscribing to updates, or contacting customer support. This may include your name, shipping address, billing address, email address, phone number, and payment information. We also automatically collect limited technical information such as IP address, browser type, device information, and pages viewed.

We use the information we collect to process and fulfill orders, provide customer support, send transactional communications, prevent fraud, maintain the security of our website, and comply with legal obligations. We do not sell or rent your personal information, and we do not share it with third parties for their own marketing purposes.

Our website uses cookies and similar technologies to operate essential site features, remember your cart and preferences, and measure site performance. You may disable cookies through your browser settings, but some parts of the website may not function properly as a result.

We may use analytics tools to understand how visitors interact with our website. These tools collect aggregated, non-identifying information such as pages visited, session duration, and referring source. This information helps us improve site performance and user experience.

We share limited information with trusted third-party providers who help us operate our business, including payment processors, shipping carriers, website hosting providers, and email service providers. These providers are only permitted to use your information to perform services on our behalf and are contractually obligated to protect it.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including satisfying legal, accounting, tax, and recordkeeping requirements. When information is no longer needed, we securely delete or anonymize it.

All data is encrypted in transit via TLS. Payment details are processed by PCI-compliant providers and are not stored on our servers. While we take reasonable measures to protect your information, no method of transmission or storage is completely secure.

You may request access to, correction of, or deletion of your personal information at any time by contacting support@mountainforgelabs.com. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

This website is intended for users who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected such information, we will promptly delete it.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Your continued use of the website after changes take effect constitutes acceptance of the updated policy.

Questions or requests regarding this Privacy Policy may be directed to support@mountainforgelabs.com.